Terms of sale
Last Updated: 11/01/2024
These General Terms and Conditions of Sale (hereinafter referred to as the "T&Cs") govern all sales made by La Pampa on its website la-pampa.com (hereinafter referred to as the "Website"). By placing an order, you accept the T&Cs without reservation.
1. Seller Information
Company Name: La Pampa
Address: 10 BOULEVARD RASPAIL, 75007 PARIS
SIRET Number: 95336942800016
Email Address: contact@la-pampa.com
2. Purpose
These T&Cs define the rights and obligations of both parties in the context of the online sale of products offered by La Pampa (hereinafter referred to as the "Products").
3. Products
The essential characteristics of the Products are presented on the Website. While we strive for accuracy in the descriptions, variations may occur. The photographs are non-contractual.
Availability
Products are offered while stocks last. In case of unavailability, we will inform you as soon as possible and offer either a refund or an equivalent product.
4. Prices
Product prices are listed in euros, inclusive of all taxes (TTC). We reserve the right to modify prices at any time, but Products will be charged based on the rates in effect at the time of the order.
5. Orders
An order is confirmed once payment has been completed. You will then receive a confirmation email. We reserve the right to refuse any order in case of a dispute with the customer or for any other legitimate reason.
6. Payment
Payment is made online via credit card (CB, Mastercard, Visa), PayPal, and any other options provided by Shopify Payments. Payment must be completed at the time of order. If the payment is refused by the banking institution, the order will be automatically canceled.
7. Delivery
Products are delivered to the address provided at the time of order. Delivery times are given as an indication and may vary depending on the carrier and destination.
Shipping Fees
Shipping costs are calculated based on the customer's location. These costs will be displayed before order validation.
Receipt of Products
Upon receiving the Products, it is your responsibility to check their condition. Any anomaly (damage, missing item, damaged package) must be reported within 48 hours to contact@la-pampa.com.
8. Right of Withdrawal
In accordance with legal provisions, you have a right of withdrawal of 14 days from the receipt of the Products without having to provide a reason or pay a penalty. Return costs are at the customer's expense.
Return Conditions
Returned Products must be in their original condition and include all accessories. To exercise your right of withdrawal, please contact us at contact@la-pampa.com.
9. Warranties
Products are covered by the legal warranty of conformity and the warranty against hidden defects, in accordance with the provisions of the Consumer Code and Civil Code. If you identify a defect or issue, please contact us at contact@la-pampa.com.
10. Liability
La Pampa cannot be held responsible for indirect damages that may arise from the purchase of the Products. La Pampa’s liability is limited to the amount of the order.
11. Intellectual Property
All elements of the Website (texts, images, graphics, logos, etc.) are protected by copyright and intellectual property laws. Any total or partial reproduction is prohibited without prior authorization from La Pampa.
12. Personal Data Protection
Your personal information is collected for the purpose of processing your order. We are committed to respecting your privacy and not disclosing your data to third parties. For more information, please consult our Privacy Policy.
13. Modification of the T&Cs
La Pampa reserves the right to modify these T&Cs at any time. The applicable T&Cs are those in effect on the date of the order.
14. Governing Law and Disputes
These T&Cs are governed by French law. In the event of a dispute, both parties agree to seek an amicable solution. If no agreement is reached, the dispute will be submitted to the jurisdiction of French courts.